Privacy Policy

1. Information We Collect

Account Information

When you sign up for hosting, we collect:

• Email address
• Name
• Payment information (processed securely by our payment provider)
• Domain names you host with us

Waitlist Information

When you join our waitlist, we only collect your email address to notify you when hosting spots become available.

Technical Information

Our hosting service automatically logs:

• IP addresses (for security and abuse prevention)
• Server access logs
• Resource usage statistics

2. How We Use Your Information

We use your information to:

• Provide and maintain hosting services
• Send service-related notifications
• Notify waitlist subscribers when spots open
• Prevent abuse and ensure security
• Respond to support requests
• Comply with legal obligations

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

Your data is stored securely on our servers. We implement industry-standard security measures including:

• Encrypted connections (SSL/TLS)
• Secure server infrastructure
• Regular security updates
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Retention

Active accounts: We retain your data for as long as your hosting account is active.

Waitlist: Email addresses remain on the waitlist until you unsubscribe or request removal.

Logs: Server logs are retained for 90 days for security and troubleshooting purposes.

5. Third-Party Services

We use the following third-party services:

• Web3Forms: For processing waitlist form submissions (email collection only)
• PayPal: For processing payments securely

These services have their own privacy policies and handle data according to their terms.

6. Cookies

Our website uses minimal cookies necessary for functionality. We do not use tracking cookies or analytics that collect personal information.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Unsubscribe from the waitlist at any time
• Export your hosted data

To exercise these rights, contact us at support@stackisp.com

8. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under GDPR:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with your data protection authority

Our legal basis for processing your data is: (1) contract performance for hosting customers, and (2) legitimate interest for security and service improvement.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Our servers are located in London, United Kingdom. Your data is stored and processed in the UK, which maintains high data protection standards. By using our service, you consent to the transfer and processing of your data in the UK.

11. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through a prominent notice on our website.

12. Contact

For privacy-related questions or to exercise your rights, contact us at: support@stackisp.com

Service operated by an individual based in Portugal. All inquiries should be directed to the email above.